Cancellation Policy

Last Updated: August 8, 2026

At Veloura, we understand that you may occasionally need to cancel an order.

1. Order Cancellation

Cancellation requests may be accepted if the order has not yet been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible.

2. How Cancellation Works

If your cancellation request is approved before dispatch, the order will be cancelled and any eligible payment will be refunded.

Refund processing time may depend on the payment method and financial institution.

3. Shipped Orders

Orders that have already been shipped cannot generally be cancelled.

In such cases, the customer may be required to follow the applicable Return & Refund Policy.

4. Promotional Orders

Orders placed using promotional discounts, special offers, or limited-time deals may be subject to additional cancellation conditions.

5. Cancellation by Veloura

Veloura reserves the right to cancel an order in circumstances including:

• Product unavailability

• Pricing or listing errors

• Payment issues

• Suspected fraudulent activity

• Incorrect order information

• Shipping restrictions

• Unforeseen operational circumstances

If payment has already been received for an order cancelled by Veloura, an eligible refund will be processed.

6. Changes to This Policy

Veloura may update this Cancellation Policy from time to time.

Any changes will be published on this page.