Return & Refund Policy

Last Updated: August 8, 2026

At Veloura, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may be eligible for a return or exchange according to the conditions below.

1. Return Eligibility

Items may be eligible for return within 7 days of delivery, provided that:

• The item is unused and unworn

• The item is in its original condition

• Original tags and labels are attached

• The product is returned in its original packaging where applicable

• The product has not been washed, altered, damaged, or used

• The item is not marked as final sale or non-returnable

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, clearance, or product-specific reasons.

These may include:

• Innerwear

• Lingerie

• Certain accessories

• Beauty or personal-care products

• Customized or personalized products

• Products marked as non-returnable or final sale

The product listing or checkout information may specify if an item is non-returnable.

3. Return Request

Customers must initiate a return request within the applicable return period.

Return requests submitted after the eligible period may not be accepted.

Veloura may request photographs, videos, or other information to verify the condition of the product before approving a return.

4. Wrong or Damaged Product

If you receive:

• A damaged product

• A defective product

• An incorrect product

• A missing item

please report the issue within 48 hours of delivery.

Supporting photographs or videos may be required for verification.

5. Product Condition

Returned products must be in their original condition.

Items showing signs of wear, washing, alteration, stains, damage, perfume, makeup, or other usage may be rejected.

6. Return Shipping

Return shipping arrangements and charges may depend on the reason for the return.

If the return is due to a defective, damaged, or incorrect product verified by Veloura, applicable return shipping costs may be covered according to the circumstances.

For customer-preference returns, return shipping charges may apply.

7. Refunds

Once the returned product has been received and inspected, the refund will be processed if the return meets the applicable requirements.

Approved refunds may be issued through the original payment method or another appropriate payment method.

Refund processing time may vary depending on the payment provider or financial institution.

8. Exchanges

Exchange availability depends on product availability, size availability, and applicable return conditions.

If the requested replacement is unavailable, an eligible refund may be provided instead.

9. Sale Items

Products purchased during promotional sales may have different return or exchange conditions.

Please review the product or promotional terms before completing the purchase.

10. Return Rejection

Veloura reserves the right to reject a return if the product does not meet the requirements stated in this policy.

11. Changes to This Policy

Veloura reserves the right to modify this Return & Refund Policy at any time.

Any updates will be published on this page.