Privacy Policy

Last Updated: August 8, 2026

At Veloura, we respect your privacy and are committed to protecting the personal information you provide while using our website.

This Privacy Policy explains how we collect, use, store, and protect your information when you browse or make a purchase through our website.

1. Information We Collect

When you visit our website or place an order, we may collect information such as:

• Your name

• Billing and shipping information

• Email address

• Phone number provided during checkout

• Payment and transaction information

• Order history

• Information you provide when contacting us

• Device, browser, IP address, and website usage information

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders

• Arrange shipping and delivery

• Process payments

• Provide order updates

• Handle returns, refunds, and exchanges

• Improve our website and shopping experience

• Prevent fraudulent or unauthorized transactions

• Personalize your shopping experience

• Send promotional communications where permitted by law

• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through secure third-party payment providers. Veloura does not intentionally store complete payment card details on its own servers.

Payment information is handled according to the privacy and security practices of the relevant payment provider.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better shopping experience.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Third-Party Services

We may use third-party services for functions such as:

• Payment processing

• Shipping and delivery

• Analytics

• Website functionality

• Marketing and advertising

• Customer support

These third parties may process information according to their own privacy policies.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, and complying with legal obligations.

8. Your Privacy Rights

Depending on applicable laws, you may have rights regarding your personal information, including the right to request access, correction, deletion, or restriction of certain information.

9. Children's Privacy

Our website is not intended for children who are below the minimum age required to use online shopping services under applicable law.

We do not knowingly collect personal information from children without appropriate consent where required.

10. Changes to This Privacy Policy

Veloura may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

By continuing to use our website after changes are posted, you acknowledge the updated Privacy Policy.